It is now possible to define what field to use when sending mass mail from the participants list. The CC field will now be used as default for mass mail, but you will have the option to override this with a new admin setting. This setting can be found under ?Settings regarding the whole building?.
A new support portal and support site
From the 1st March 2010 you will start to see a difference in the way we log, monitor and inform you about the issues you log with us. We are replacing our old issue logging system with a new system designed to help you. We are also launching a new support site replacing our old sites - you will see the new site appear on this URL however.
Why are we doing this?
  • You told us that you wanted to be able to log issues with our service desks from within Fronter.
  • You told us you wanted to have more information about the issues you have logged with us.
  • You wanted an easy way to see how we are performing against our SLA (Service Level Agreement).

What changes will you notice?
From the 1st March our Global Service Desk will be logging all new issues within our new system. You will be able to access all of the issues assigned to you from a new Support tab in the Admin section in Fronter.

You will also be able to log issues with us online or close issues where they are no longer relevant.

How can I found out more information?
We have produced the following video tutorials for you:

We hope that our new system will help improve the service and information we provide to you.
Elluminate upgrade
Wednesday 18 November 2009 - The upgrade of Elluminate Live from Live 9.5.2 to Live 9.6 is postponed to next week, we apologise for any inconvenience.

The upgrade will mainly take place to support Windows 7 and Mac OS X 10.6. Minor changes in the user interface include improvements to the Preferences panel where you will now see yellow highlighting in the preferences list to indicate there are changes that have not yet been applied, and a new Connection Speed setting of "Wireless (300 Kbps)" to better manage the user's experience.
Fronter web sites
Monday 19 October 2009 - Due to an error at the hosting company administering our domain names, the Fronter web sites (including this Support site) have been unavailable this morning. We apologise for the inconvenience this has caused.
Elluminate upgrade
Our Elluminate server will be upgrade on Friday August 21st, between 00:00 and 06:00 CET. Elluminate sessions will not be available during this period of time, we apologise for any inconveniences this may cause. However, our customer will notice the upgrade in improved quality. Customers with Elluminate Live are now upgraded to Live 9.5. with a range of improvements.
Elluminate service moved to Oslo hosting center
The Elluminate service is now hosted from Oslo. This means that the needed Disclaimer must be accepted by administrators in order for existing Elluminate service to continue. Also, the free version Elluminate tools are now available to all our 82 and 91 customers as default without the need to order a license for this tool. Elluminate admin settings There are two settings in Admin that must be enabled to distribute Elluminate accounts to org.units. These settings can be found under ’Admin’, tab named ’Tools’ and the option named ’Elluminate setup’. Top administrator can enable this for the whole building or local administrators can enable it for their org.unit.
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