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How to contact Fronter support? |
Dear Fronter administrator,
We would like to remind you about our new Support portal, that we have launched on March 1st to improve our services to you. We are currently in the process of taking down our old system that has been accessible through this site, and the current way of contacting our support technicians is through the Support tab available for administrators in the Admin tool.
Please see here for more details on how to contact us now.
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A new support portal and support site |
From the 1st March 2010 you will start to see a difference in the way we log, monitor
and inform you about the issues you log with us. We are replacing our old issue logging
system with a new system designed to help you. We are also launching a new support site replacing our old sites - you will see the new site appear on this URL however.
Why are we doing this?
- You told us that you wanted to be able to log issues with our service desks from within Fronter.
- You told us you wanted to have more information about the issues you have logged with us.
- You wanted an easy way to see how we are performing against our SLA (Service Level Agreement).
What changes will you notice?
From the 1st March our Global Service Desk will be logging all new issues within our new
system. You will be able to access all of the issues assigned to you from a new Support tab
in the Admin section in Fronter.
You will also be able to log issues with us online or close issues where they are no longer
relevant.
How can I found out more information?
We have produced the following video tutorials for you:
We hope that our new system will help improve the service and information we provide
to you. |
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Wednesday 18 November 2009 - The upgrade of Elluminate Live from Live 9.5.2 to Live 9.6 is postponed to next week, we apologise for any inconvenience.
The upgrade will mainly take place to support Windows 7 and Mac OS X 10.6. Minor changes in the user interface include improvements to the Preferences panel where you will now see yellow highlighting in the preferences list to indicate there are changes that have not yet been applied, and a new Connection Speed setting of "Wireless (300 Kbps)" to better manage the user's experience. |
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Monday 19 October 2009 - Due to an error at the hosting company administering our domain names, the Fronter web sites (including this Support site) have been unavailable this morning. We apologise for the inconvenience this has caused. |
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Our Elluminate server will be upgrade on Friday August 21st, between 00:00 and 06:00 CET. Elluminate sessions will not be available during this period of time, we apologise for any inconveniences this may cause. However, our customer will notice the upgrade in improved quality. Customers with Elluminate Live are now upgraded to Live 9.5. with a range of improvements. |
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